My Wish Shopping Experience

I first heard of the Wish shopping app from friends and then it kept cropping up on my Face Book timeline, as a side note, how does Face book even know that? So I decided to give it a try. 

Too good to be true?

Maybe, but that hasn’t stopped me from shopping twice now with them, so here’s my experience:

I decided to place a clothing order first. The prices were really reasonable and the items showcased looked gorgeous. So I figured, why not?

I ordered this:

2017 Fashion New Women and Men Casual Cool Leather Coat for Couple Winter Slim Removable Zippers Hoodies Jacket

I really liked the tailored fit and I’d been looking for a tan jacket for winter. At R272 I figured, why not? It’s not like I was going to get something locally at anywhere near that price.

And then I ordered this:

2016 Women Casual Solid Hoodies Unisex Lapel Hooded Sweatshirts Pullovers Turn-down Collar

It was only R117 and I thought it’s nice and cosy for those freezing winter mornings at the stables.

I placed my order, painlessly on the 17th May and had to wait till the 20th July for delivery. 

And so I waited….. and waited….

Tracking my order on the Wish app and hoping the non-existent South African postal service wouldn’t let me down. 3 days after the delivery deadline, I almost fell out my chair when I received an sms notification from the post office notifying me that my parcel had arrived.

After paying the R32 duties at the post office, they handed over my parcel and I raced home to check out my purchases. 

Only to discover that only the jacket had arrived. 

It doesn’t look quite as nice as the one they used on the app that sold me on the jacket.

I am a little disappointed with it to be honest. Granted at R272 it wasn’t a totally awful buy, but the colour isn’t what I was hoping for and it’s certainly not as fitted or as tailored as it is in the image. I’ve worn it a few times and it is comfortable and does fit, but mostly, it doesn’t give the nice tailored look I was hoping for. Also, one of the little fasteners on the removable hoodie broke off the second time I war it.

So what about my sweater top?

Well I waited another week because I know the postal service is notoriously unreliable. Then I sent a message on the Wish App to their admin team, informing them that it was now two weeks post the scheduled delivery deadline and I had not received my other purchase. I was really impressed with this part of the shopping experience, within 48 hours, they had responded and refunded me, no questions asked.

Fast forward to the 20th August……

A whole month after my second item was scheduled to arrive, for which I’ve received a refund and low and behold….. I get a notification from the post office again to say I have a parcel to collect. This time the duties on the parcel were R67, which I paid and headed home to inspect my sweater top.

This is the picture that sold me on the top:

Not quite the same hey? The top fits. But it’s made from horrid, shiny materiel and it’s much shorter that it looked in the image. Which is really disappointing for me. I am still wearing it, for horse riding and it’s ok. It’s not completely horrid. It’s just ….. Ok. And given that in the end, I got it for free, who am I to really complain right?

And because I don’t learn a lesson….

I’ve placed yet another order with Wish and will be receiving those goodies later this month, here’s what I’ve ordered:

New Women Irregular Hem Chiffon Casual Tops Blouse Shirt Pleated Oversize

I only paid R104, but I REALLY love this top, so I hope it doesn’t disappoint!

2017 Summer Casual Women Flower Print Short Sleeve Maxi Dress Beach Party Evening Prom Long Dresses Women Vestido De Festa

I am completely in love with this dress and at only R117, I couldn’t resist it. But again….. as I’m learning, goed koop is duur koop. I hope I’m not going to be disappointed.

Scrubbing Pad Makeup Brush to Clean Pad Cleaning Plate Beauty Makeup Tools

I bought this for R13 and I can’t wait to try it out on my oval make up brushes. Because oval make up brushes have such densely packed bristles, they are notoriously difficult to clean. So I figured at R13, I’d buy one and give it a go, I’ll def let you guys know how that works out.

HOT Eyebrow Template Stamp Sponge Stencils Eye Makeup Natural Brow Type Seal

Everyone wants brows on fleek right? And I keep seeing ads for these types of kits with rave reviews. Again, I only paid R13 for this brow stamping kit and I will DEFINITELY film a reveal video for this one, letting you guys know how it worked out.

Have you shopped on Wish? What was your experience like? Were you happy with your purchases? 

I am a self confessed shopaholic so I must confess, even though my two items received so far, have not lived up to the images used to sell the products, I am having a hard time resisting all that is available on the app. 

46 Comments

  • Lizanne Fivaz

    Lizanne Fivaz

    September 4, 2017 at 8:08 am

    Worst shopping experience ever! Three of 6 items have not arrived (due 2 months ago). And of the 3 items I did receive, not one is the quality shown in the pic on the app. All cheap knock offs. Would not wear any of them. Every item arrives separately so you have to go to the post office and pay duties each time something arrives.

    Reply
  • An Ordinary Gal

    September 4, 2017 at 8:13 am

    I’ve never tried to buy clothing on Wish, but for random accessories or makeup brushes, they’ve been fine. I also had an issue once where I expected 10 brushes and got 5, got refunded immediately. So the customer service is really good.

    Pity about your items, but at least they weren’t horrid as you say.

    Cindy from 3 kids bought the same dress and posted about it on her blog if you want a sneak peek of what the dress looks like. It’s really pretty…maybe I should go look for some clothes on Wish. The top you’ve chosen is stunning as well. Fingers crossed this time!

    Reply
  • Cirsten Van Den Heuvel

    Cirsten Van Den Heuvel

    September 4, 2017 at 8:14 am

    I haven’t shopped on wish app but aliexpress. I don’t pay customs with aliexpress though I’ve been buying for a year off Alliexpress and never had customs charges it’s pretty much the same stuff as Alliexpress stuff. Only thing is I wait 2 to 3 months to get the goods.

    Reply
  • Lynn Nolan

    Lynn Nolan

    September 4, 2017 at 8:27 am

    Hi there, my daughter purchased a tracksuit for me on Wish, she waited close to 2 months for delivery and also had to pay a handling fee at the post office, the tracksuit looked damn awesome on the ad but when I tried it on it was too short, eventhough we ordered a bigger size than what I actually am, I on the other had ordered a sweatshirt, it somehow “got lost” during shipping but I was reimbursed, I also ordered a fidget spinner for my son, it looked nothing like in the picture, now, can I please say something about the quality of the “OPI” nailpolish…it is the worst ever, then after I received it i did a bit of reserach and discovered that their OPI nailpolish was infact fake, it stays on for 1 day max and then it peels off, regardless of how many coats you apply and how much you prep your nails and how many top coats you apply, I am done.

    Reply
  • Bernice Le Roux

    Bernice Le Roux

    September 4, 2017 at 8:40 am

    I ordered and after a longer delivery date than expected I eventually cancelled my order. Was refunded in super quick time. My colleague had to pay for every item she collected from SAPO and they weren’t exactly small amounts. Not a win imo.

    Reply
  • Tanya Du Bois

    Tanya Du Bois

    September 4, 2017 at 9:03 am

    so glad you’ve written this post cause my son has been on about it for months now and I wasn’t sure of the sites legitimacy. Apparently ‘all’ the kids at his school buy off Wish. I didn’t realise kids were so patient when it suited them! I’m an instant-gratification online shopper and anything more than 3 days is outrageous to me!

    Reply
  • Jodie

    September 4, 2017 at 9:23 am

    Wow – I’m impressed at your dedication to buying on the same website!!! Hahaha. Sorry that you weren’t impressed and that the standards weren’t great. This has been a worry of mine too, hence the reason I haven’t bought anything from Wish myself. I saw Cindy Alfino bought that same maxi-dress that you put a pic of and the fit on her was really awesome so I may just wait for your feedback before I actually buy it myself. My husband has bought lots of things from Wish though. He recently received a tracksuit that he bought and it’s really great. Awesome quality and a great fit. The other things have been mostly for the inside of his car (don’t ask!) and he’s been happy so I guess other than the extremely long wait (I would just DIE!!!), it seems like we will (or HE will) continue to buy off the website.

    Reply
  • Lisa

    September 4, 2017 at 10:01 am

    My husband has bought tons of stuff…. the more you purchase the cheaper things become on the site too. So most of the stuff he purchases is free and you pay the R25 odd shipping. We also buy small things so that they literally get delivered to your postbox. He’s bought tools and gadgets but I also got that sticky strapless bra thing which is amazing. Also – a lot of it we haven’t paid a cent for as it was late so we got refunded and it arrived a week later. We’ve bought little baking moulds for the kids and a fitness watch with all the fancy features which I was quite happy with. Not sure if I’d purchase clothing at all – I battle ordering online here in South Africa even.

    Reply
  • Charne

    September 4, 2017 at 10:15 am

    I have bought quite a bit of stuff from wish. I have been happy with 90% of the purchases. Some of the goodies I am really, happy with and others not.

    I haven’t had to pay any fees at the post office though – And I have bought ALOT!!

    Reply
  • Jessica Franks

    Jessica Franks

    September 4, 2017 at 10:58 am

    Ordered a couple of things, mostly stationary and life jackets for my dogs. About half the things I ordered never arrived (including the life jackets which I really wanted), but they refunded me pretty much instantly after I logged a complaint. I’m hoping that they eventually make their way through our grossly incompetent postal system eventually.
    Also, how the hell do you get your PO to sms you? Ours doesn’t even give slips half the time.

    Reply
  • Bronwen Clossin

    Bronwen Clossin

    September 4, 2017 at 3:02 pm

    My DIL loves Wish I am more of a Poshmark girl but that’s gently used second hand consignment and probably not available at home. Let me know about the other items you bought, I was going to buy some stuff off of Wish that I saw but I am not sure I want to now.

    Reply
  • Daryl Faure

    Daryl Faure

    September 4, 2017 at 3:51 pm

    I have ordered a garmin watch strap from them which was due on 1 Sep. Tracking shows it has arrived in SA but still waiting for notification so can’t comment. Really hope it arrives soon and works as my current watch strap is being held together by tape in 2 places.

    Reply
  • PeanutGallery247

    September 4, 2017 at 6:32 pm

    I’ve come across the ads and have seen so much of comments, sometimes positive and many negative. It’s nice to see feedback from someone familiar even though it’s just online…thank you for sharing and I hope your latest orders will make you smile!

    Reply
  • Bonita Andrews

    Bonita Andrews

    September 4, 2017 at 10:16 pm

    Very disappointed, I ordered a few items on the Wish app! I waited about 8 wks as expected what I did not expect is to have to pay over R150 per item import duties at SAPO. All four clothing items were really cheap , low quality fabric , the sizes were very small and did not look at all like the quality on the photos ! I never even fetched the last two items at the post office ! Will never order from them again.

    Reply
  • Cassie

    September 5, 2017 at 4:50 am

    I use Wish regularly, granted orders only take 3 weeks here sometimes less.

    I got the eyebrow stamp set….. I don’t use the stamp part at all but I do use the powder for my brows and it’s devine. Can’t wait to see your reveal on the stamp.

    Reply
  • Gelanda Fjellvik

    Gelanda Fjellvik

    September 5, 2017 at 6:35 am

    The items I’ve ordered were great and the quality has been great, the only complaint I have, is the damn delivery period, on average 3 months before I can use it/wear it. Not sure if I want to go to the post office every week, stand in long ques and pay duties over and above what I’ve already paid – I think by then the novelties have worn off

    Reply
    • Lady in Waiting

      November 28, 2017 at 4:40 am

      Hi All, this chat has been extremely helpful. One thing I am not sure on, when u tack the parcel via the app, it states that it has arrived in the country. It’s been a month and I have received no slip from the post office and I have no idea how to track it internally, using the number from Wish.

      Reply
  • Dohne Nicholson

    Dohne Nicholson

    September 5, 2017 at 12:57 pm

    I ordered a couple of items off the app and then my credit card got hacked! This was before they thought I was crazy enough to send them a copy of the back and front of my credit card. Needless to say reported it to the bank.
    Eventually got my money back but not a great experience. Will definitely not use them again!

    Reply
  • Dintle Dunn

    February 20, 2018 at 3:38 pm

    Hi so glad to finally read something about the free items that you only have to pay for shipping. Did you also have to pay some fee at the post office?

    Reply
  • Sam

    March 7, 2018 at 4:10 pm

    I order hundred of items from wish and would say 90 % arrive , kids items are 100% like the pics , most of my clothes are too! It’s an addiction, the lady at the post office calls me one a week to say hurry and fetch ! Adult sizing is dicey just remember to read all the buyer comments and it will guide you with sizing , refunds are immediate but beware with rings, I think the customs people steal them , free items have no customs charge at the post office as the item has no value , if I like an item I order it many times over , all in all I Love Wish but yes the shipping time is very long so be prepared for that

    Reply
  • Chrischenda Coetzee

    April 10, 2018 at 7:22 pm

    Wish is the worst online shopping site ever!!! I have not received my items which was suppose to arrive in February already we in April and still nothing. All their online support offers to do I’d refund you which they don’t even do! I was suppose to be refunded for 4 items and I’m still waiting! They say they refunded it beginning of March already which hasn’t happened as I told them I have my bank statements proving no refund has been done! Everyone deserves to know what crooks they are and how they scamming people out of their money which they take when you place an order, don’t get your items and scam you out of a refund! I’m disgusted and will never order from them again!

    Reply
  • Natally

    April 13, 2018 at 11:29 am

    hi there, I was also very skeptical when I saw all the goods soo cheap. A colleague bought a few goods and was quite happy, so I have it a try this week. Delivery taking place in April and May. So hope I wont be disappointed.

    I am actually just worried about the fact they save your credit card details. So when you make another order you just respond by a swipe…hmmmm

    Reply
  • Alex

    April 24, 2018 at 12:23 pm

    I’ve only just started ordering from Wish and two items didin’t arrive in time and my refund came through (confirmed by PayPal) in less than 24 hours – with a customer service note telling me to keep the items if they do arrive! What I appreciate now is that Wish allow customers to upload delivered product images and videos to the product listing. From this you get a better idea of the quality and fit. Thanks for the review!

    Reply
  • Sederies

    April 27, 2018 at 12:13 pm

    My worse online experience ever. Wish should be banned from RSA. The products are nothing like the pics on the site & sizes / fit is abnormal. I don’t want to even talk about the post office experience related to this.

    Reply
  • Simon

    May 20, 2018 at 10:17 am

    Wish is certainly addictive! Have ordered many items which are on their way…..fingers crossed. Wish seems very good in their service and app. I would shy away from clothing as it attracts import duty and sizing might be off. Wish acts as a medium between merchants and buyers and the fact that they will refund you give one peace of mind when dealing with a foreign manufacturer. Think it’s brilliant

    Reply
  • Shaun

    July 2, 2018 at 10:39 am

    I have ordered aprox, 7 items off of wish.com
    Only 2 have arrived.
    seems that items with the tracking number starting with YT ships to SA without problems.
    Still waiting for any of the other items without YT tracking number.
    Still have to wait 9 days before wish will issue a refund for any of the other items.

    Reply
  • yossi

    August 22, 2018 at 11:28 am

    hi my name is yossi and this is my first time buying from wish and i am finding the tracking system is out of date is it always like that and which post office do wish deliver to

    Reply
  • Khan

    September 13, 2018 at 12:37 pm

    Oh tracking number is my problem, some tracking numbers dont have letter at all, i cant pick up anything when i track them. what happens in cases like these? Thanks.

    Reply

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